Overpayment Overview

An overpayment occurs when your client receive benefits to which she was not entitled.
Repayment is required in all cases where your client is determined “at fault” for the overpayment because she failed to provide required information, or if she provided erroneous information. If she fails to repay an “at fault” overpayment, an interest penalty will be assessed against the outstanding overpayment balance. Your client is responsible for repaying the original overpayment and any assessed interest penalty.

If the overpayment was not her fault and repayment would present a financial hardship, you may request a waiver. You can apply for a waiver using UI Online or contact the TeleClaim Center for a waiver application, which requires completing information on your client's income, financial assets and property. You must provide all of the information requested and submit it to the Benefits Collection Department for a determination. If your waiver request is denied, your client has the right to a further appeal.

If your client is unable to repay the entire amount of your overpayment in full, you may establish a repayment agreement using UI Online or contact the Benefits Collection Department. DUA will recover overpayments by withholding any new weekly unemployment benefits to which your client is entitled. Also, DUA will intercept any Massachusetts state income tax refund due to your client to recover an un-repaid overpayment.

  • Attachment(s): LINK
  • Organization: Mass.gov
  • Date Created: June 06, 2017
  • Unemployment Compensation/Unemployment Insurance